Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned by D Steer, trading as Beeswax Alchemy. Any queries should be directed to me at buzz@beeswaxalchemy.co.uk

1.         Our contract

We must receive payment of the whole of the price for the goods( and any packaging and postal charges if applicable) that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This makes a legally binding contract between us.

2.         Rights of Ownership

All rights, including copyright, in this website are owned by or licensed to Beeswax Alchemy. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited. You may not modify, distribute or repost anything on this website for any purpose.

3.         Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. These are natural products, any weights, dimensions and capacities given about the goods are approximate only.

4.         Damage to your computer

We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. We try to ensure that this website is free from viruses or defects but cannot guarantee this.

5.         Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6.            Price

The prices payable for goods that you order are as set out in our website. All prices are ex vat as we are not vat registered

7.         Payment terms

We will charge you immediately in full upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct address details.

8.     Delivery

Delivery is by Royal Mail - we reserve the right to use other couriers if necessary. We try to dispatch within 48hrs of receipt of order but at busy times we reserve the right to extend this.

9.2 Standard delivery is Royal mail second class.

9.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10.       Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

11.       Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

12.       Cancellations and Returns

13.1     Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract.

13.2     If you have received the goods before you cancel your contract, or if they are in transit, then once received,  then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.3     Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/Debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.5     You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14.       Cancellation by us

14.1     We reserve the right to cancel the contract between us if:

14.1.1  we have insufficient stock to deliver the goods you have ordered;

14.1.2  we do not deliver to your area; or

14.1.3  one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

14.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15.       Liability

15.1     If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1  to make good any shortage or non-delivery;

15.1.2  to replace or repair any goods that are damaged or defective; or

15.1.3  to refund to you the amount paid by you for the goods in question in whatever way we choose.

15.2     Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

17.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21.       Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Privacy Policy

When providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Buyer.

The parties agree that where such processing of personal data takes place, the Buyer shall be ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’, and ‘Data Subject’ shall have the same meaning as in the GDPR.

The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or far any third party’s purposes.

The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

The Seller shall implement and maintain technical and organisational security measure as are required to protect Personal Data Processed by the Seller on behalf of the Buyer.  For any enquiries or complaints regarding data privacy, you can contact us at buzz@beeswaxalchemy.co.uk